Privacy Policy

1. Overview

Peptide Wellness (“Peptide Wellness,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we may collect and process personal information through our website, online store, customer support, marketing communications, and related services.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the website.

2. Information We Collect

We may collect information you provide directly, information collected automatically, and information from service providers or business partners.

Information You Provide

• Name, email address, phone number, billing address, and shipping address
• Account login details, order history, and customer support messages
• Quiz or goal-based wellness preferences you choose to submit
• Newsletter signup details and marketing communication preferences
• Any information you voluntarily submit through forms, reviews, or contact requests

Information Collected Automatically

• IP address, browser type, device type, operating system, and general location data
• Pages viewed, links clicked, time on site, referral URLs, and checkout activity
• Cookie identifiers, analytics identifiers, and advertising identifiers where applicable

Payment Information

Payments are processed by third-party payment providers. We do not store full credit card numbers on our website. Payment providers may collect and process payment details according to their own privacy and security policies.

3. How We Use Information

We may use personal information to:

• Process orders, payments, shipping, returns, refunds, and customer support requests
• Provide account access, order confirmations, tracking updates, and service messages
• Personalize website content, product navigation, and quiz-based recommendations
• Send marketing emails, promotions, and educational content if you opt in
• Improve website performance, product offerings, user experience, and security
• Detect fraud, prevent abuse, verify transactions, and protect our legal rights
• Comply with legal, regulatory, tax, accounting, and operational obligations

4. Cookies & Tracking Technologies

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, and support advertising or retargeting campaigns.

Examples may include Shopify tools, Google Analytics, Meta Pixel, email marketing tools, affiliate tracking, or other third-party services used by the business. Replace this section with the client’s exact tracking tools before publishing.

You can usually adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

5. How We Share Information

We may share information with trusted third parties that help us operate the business, including:

• Website hosting and eCommerce platform providers
• Payment processors and fraud prevention providers
• Shipping carriers and fulfillment partners
• Email marketing and customer support providers
• Analytics, advertising, and performance measurement providers
• Professional advisors, legal counsel, accountants, or compliance partners
• Government, law enforcement, or regulatory authorities when required by law

We do not sell personal information in the traditional sense. However, certain advertising or analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws. Update this section based on actual privacy practices.

6. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or request a copy of your personal information. You may also have the right to opt out of certain marketing, targeted advertising, or data sharing activities.

To make a privacy request, contact us using the details at the bottom of this page. We may need to verify your identity before completing a request.

Email Marketing Choices

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails. You may still receive transactional messages related to orders, account activity, or customer service.

California / State Privacy Notice

If applicable, customers in California or other U.S. states may have additional rights under state privacy laws. Add the client’s required state-specific disclosures, opt-out links, and “Do Not Sell or Share My Personal Information” process if required.

7. Data Security & Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, payment system, or online transmission is completely secure.

We retain personal information for as long as needed to provide services, complete transactions, meet legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

8. Third-Party Links

Our website may link to third-party websites, tools, payment providers, social media platforms, or external resources. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before submitting information.

9. Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted means you accept the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at: