Shipping & Returns

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Processing times may vary due to product availability, verification requirements, carrier delays, weather conditions, or high order volume.

Once your order ships, you will receive a confirmation email with tracking information, when available.

Where We Ship

We currently ship within the United States, unless otherwise stated at checkout. We do not guarantee shipping availability to every state, territory, or location.

If certain products are restricted in your location, we may cancel the order and issue a refund where appropriate.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout when applicable. Delivery estimates are not guarantees. Carrier delays can occur due to weather, holidays, high shipment volume, address issues, or other events outside our control.

Peptide Wellness is not responsible for carrier delays once the package has been handed to the shipping provider.

Discreet Packaging

Orders are shipped in discreet packaging whenever possible. Package appearance may vary depending on the product, shipping method, and fulfillment requirements.

Temperature-Sensitive Products

Some wellness products may require special handling, insulated packaging, or expedited shipping. If temperature-sensitive packaging is required, details will be provided on the product page or at checkout where applicable.

Customers are responsible for retrieving packages promptly after delivery. Peptide Wellness is not responsible for product issues caused by packages being left outside, unattended, or exposed to heat, cold, or weather after confirmed delivery.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. Peptide Wellness is not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping information.

If you notice an address mistake, contact us immediately. We cannot guarantee changes after an order has been processed.

Lost, Stolen, or Delayed Packages

If tracking shows that your package was delivered but you did not receive it, please check with household members, neighbors, building staff, and the shipping carrier first.

Peptide Wellness is not responsible for stolen packages or packages marked delivered by the carrier. However, we will review each case and may assist with carrier claim information where possible.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing an item, or includes the wrong product, contact customer support within 48 hours of delivery.

Please include:

• Order number
• Full name and email used at checkout
• Clear photos of the product
• Clear photos of the packaging
• Description of the issue

We will review the information and determine the appropriate next step, which may include replacement, store credit, refund, or another resolution at our discretion.

Returns

Due to the nature of our products, all sales are final. Peptide Wellness does not accept returns or exchanges, including for unopened or unused products.

Please do not send any product back to us. Any package returned without written authorization may be refused and will not qualify for a refund.

Refunds

We do not provide refunds for change of mind, ordering the wrong product, or products that are no longer wanted.

A refund or replacement may be considered only when an order is damaged in transit, missing an item, incorrect, cancelled before processing, or otherwise approved by Peptide Wellness. Any approved refund will be issued to the original payment method.

Original shipping charges, expedited shipping fees, processing fees, and other non-refundable costs are not refunded unless required by law or specifically approved by Peptide Wellness.

Cancellations

Orders can only be cancelled if they have not yet been processed, packed, or shipped. Contact customer support immediately if you need to request a cancellation.

We cannot guarantee cancellation after an order is submitted.

All Sales Are Final

All products sold by Peptide Wellness are final sale because of their nature and applicable safety, quality, and handling requirements. We do not accept returns or exchanges.